Ssobet Privacy Policy — How Your Data Is Protected

Ssobet collects certain information to deliver the best gaming experience and maintain a safe environment. We only gather what is genuinely needed to run the service — nothing more.

Information you provide during registration is collected directly. In addition, certain technical data — such as device information and browsing patterns — is collected automatically while you use the platform.

• Your national ID or passport details are collected solely for KYC verification purposes.
• Banking details are not stored directly on our servers; they are managed by the payment gateway provider.
• We do not collect any sensitive biometric data.

Ssobet uses your information solely for defined purposes. We never use your data for anything unnecessary or unjustified. Respecting your privacy is a core principle of how we operate.

The main reasons we use your information are detailed below so you have full transparency into where your data goes.

• To create, manage, and complete verification of your account.
• Processing deposits, withdrawals, and other financial transactions.
• Providing customer support and resolving complaints.
• To ensure platform security and detect fraudulent activity.
• To meet legal obligations and complete regulatory reporting.
• To inform you about relevant promotional offers and bonuses (with your consent).
• To improve platform performance and optimize the user experience.
• Monitoring responsible gaming practices and taking precautionary action when needed.

Ssobet never sells your personal information or transfers it to third parties for commercial purposes. In limited cases, data may be shared with trusted partners solely to deliver our services.

• Payment Provider: Mobile banking partners such as bKash, Nagad, and Rocket receive only the information necessary to process your transactions.
• Game Provider: Gaming providers such as Evolution and Ezugi receive limited session data that is strictly necessary to operate their games.
• Legal Authorities: Information may be disclosed to government authorities where required by court order or legal obligation.
• Security Partner: Limited data may be shared with specialist firms to prevent fraud and ensure cybersecurity.

Before sharing data with third parties, we ensure they uphold the same high privacy standards we do. Their handling of your data is governed by contractual obligations.

The ssobet website and app use cookies and similar technologies to make your browsing experience smoother and more seamless. Cookies are small text files stored in your browser or on your device.

We use the following types of cookies — read on to know exactly what each one does:

• Essential Cookies: To maintain login sessions and ensure platform security — without these, the platform cannot function properly.
• Performance Cookies: To monitor site speed and performance, helping us improve your experience over time.
• Functionality Cookies: To remember your preferences, such as language and theme.
• Analytics Cookies: To understand user behavior, based entirely on anonymized data.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause some features to not work properly.

Ssobet applies industry-leading technical and administrative measures to keep your data secure. Our security infrastructure is regularly audited by independent third-party experts.

• All staff are trained in data protection and bound by strict confidentiality agreements.
• Role-based access control is used to manage system entry.
• Regular penetration testing and vulnerability scanning are conducted.
• In the event of a data breach, affected users will be notified within 72 hours.

Ssobet believes you should have full control over your own data. We respect the rights listed below and ensure you can exercise them at any time.

• Right to Access: You can request a full copy of the information we hold about you at any time.
• Right to Rectification: You can request corrections if your information is inaccurate or incomplete.
• Right to Erasure: You can request deletion of your data under certain circumstances.
• Right to Restrict Processing: You can restrict how your information is used.
• Right to Portability: You can receive your information in a machine-readable format.
• Right to Object: You can object to certain types of data processing.

To exercise any of these rights, contact our support team. We commit to responding to your request within 72 hours.

Ssobet is a strictly adults-only platform. We do not collect data from anyone under 18, and registration by minors is completely prohibited.

• Age verification is mandatory at the time of registration.
• In cases of doubt, age is re-verified through a government-issued ID.
• If a minor is found to have created an account, the account will be closed immediately and all associated data will be deleted.
• Parents or complainants may report concerns to our support team.

We retain your information for as long as your account is active. After account closure, certain data may be kept for a limited period due to legal obligations.

• Transaction records: minimum 5 years (in accordance with financial regulations).
• KYC documents: 3 years after account closure.
• Gaming History: 1 year after account closure.
• Support conversations: 2 years.

For any privacy-related questions, requests, or complaints, please reach out to our dedicated privacy team. We'll get back to you as soon as possible.